Refund policy

RETURNS, EXCHANGES & REFUNDS:
At MAISONÉVIE, we uphold the highest standards of quality and product efficacy. Due to the personal care and hygienic nature of our premium haircare elixirs, we handle returns with strict precision to protect our community.
Damaged or Incorrect Items:
If your bottle of Sérum Éclat arrives damaged, leaking, or defective in transit, please contact our concierge team within 48 hours of delivery at info@maisonevie.store or call/WhatsApp us at 03035638936.Upon verifying a picture or video of the damaged item, we will immediately dispatch a brand-new replacement bottle to you at absolutely zero extra cost.
Cancellations:
You may freely cancel your order at any point before it is dispatched by our courier partners. Once a tracking number has been generated and the product has left our facility, the shipment cannot be intercepted or cancelled.